Zone in a nutshell

Zone is the customer experience agency inside Cognizant in the UK. We generate value for businesses by creating transformative customer experiences.

Zone does this for some of the world’s biggest brands at every stage of their transformation journey – whether that’s by deeply understanding customers to reimagine the journey, rapidly creating new products and services that deliver value, or by scaling innovation across large-scale enterprises.

Zone’s belief is that it’s not innovation until it’s in the hands of customers. And the agency’s team of 300 practitioners work in multi-disciplinary pods to create award-winning customer experiences for brands such as adidas, Aviva, BMW, Centrica, Electrolux, the FA and the John Lewis Partnership.

We are number 5 in eConsultancy’s Top 100 UK Digital Agencies Report.

30 year old female laughing customer experience expert trying to work but getting interrupted by a big dog
Two customer experience experts putting sticky notes on a whiteboard

We take organisations on a transformational journey

Our key mission is to work with businesses to maximise their CX performance, opening up avenues of growth by helping them deliver what their customers truly need.

Our values

We are so proud of our culture. Zone’s values are what set us apart from everyone else.

They’re what allow us to get the best from ourselves and each other, and they help us build strong and fruitful relationships with our clients.

We are inclusive

We value diverse opinions, backgrounds and ways of thinking with a multi- disciplinary, collaborative approach to solving problems.

We do what we say

We value action and deliver what we promise at speed, which earns trust with clients and colleagues who thrive on feeling empowered to take the lead.

We are kind

We value empathy over ego and insist on a healthy work/life balance so our people feel safe and secure, and know their opinion truly matters.

We say what we believe

We value honest words delivered with respect, and we’re not afraid to have difficult conversations with each other, our clients and partners.

Zone culture in numbers

No. 5 Econsultancy Top 100
314 Successful projects delivered since 2018
46:54 Female : Male gender split
300+ Expert practitioners